1. Due to size and weight, large items must be shipped by truck. You schedule a delivery appointment. When the local delivery agent has your order, they will contact you to schedule a delivery date and set a time window.

2. Curbside (You Unload)

A delivery truck will arrive outside of your home within the scheduled four-hour window. Please note that you will have to unload the item(s) from the truck and move it into your home. You may want to ask a family member or friend for an extra hand.

3. Curbside (We Unload)

The delivery team will unload the item(s) and place it on the curb outside your home. Once it’s been dropped off, it’s yours! You may want to ask a family member or friend for an extra hand to move it.

4. Outside Front Door Drop-Off

The delivery team will unload the item(s) and leave it in a safe place outside your home (front door, porch, or in front of your garage). Once it’s been dropped off, it’s yours!

You are not required to be home to accept the delivery and a signature is not needed. Your item(s) will be delivered as long as the delivery team determines the area is secure.

For apartments and condos with a front desk, your item(s) will be dropped off there. For any apartments or condos that have outer doors only, your item(s) will be left outside the front door.

Please reach out to the local delivery agent directly if you need to reschedule your delivery. Their contact information can be found in the email detailing your delivery date and time window.

5. Enjoy your new item! Check the conditions and packaging of your order. If you have any concerns, describe the issue on the delivery receipt provided by the driver. As always, feel free to contact us for any additional help!